The remaining funds were subsequently credited to the player’s account, with a minor shortfall of 15p, which the player accepted. The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account. However, after attempting to withdraw funds, the account was unexpectedly suspended, and efforts to contact support were unsuccessful, leading to the account being disabled. The Complaints Team contacted the casino, which confirmed that the account had been closed due to an administrative decision but initiated a refund process.
Complaints about Jokabet Casino and related casinos (
- The player confirmed that she had started receiving her winnings and expressed satisfaction.
- The platform is committed to providing top-notch assistance and guidance to its users whenever needed.
- Therefore, we were unable to proceed with the investigation and had to reject the complaint.
- However, the player successfully received the payment within 5 business days after reinitiating the withdrawal.
- Using the Joka Bet login official site with email login provides enhanced security features like SSL encryption and two-factor authentication, helping to prevent unauthorized access.
- Events from all sports worldwide are available, including the famed esports activities.
- Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness.
We, the Complaints Team, had identified that the UK was indeed listed as a restricted country in Jokabet’s terms and conditions. We had asked the player if he had used a VPN to access the casino and what country was selected in his casino profile. However, before the player responded to these queries, he informed us that the casino had paid him in full. The player from Spain reported a malfunction with the “Big Boss Wheel” roulette, where he had been awarded a prize of $7,000 but only received €10 in his balance.
- Despite providing the correct credentials, the casino refused to recall and reissue the payment, insisting it had already been processed.
- The player from the United Kingdom had been waiting for a withdrawal for less than two weeks.
- A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
- We attempted to gather more information from the player to investigate the issue.
- However, we had clarified that we only intervened when a casino withheld winnings due to a player being from a restricted country.
- After multiple unsuccessful contact attempts and requests for account verifications over weeks, the player had been told his account was partly subtracted from and closed.
- The issue was resolved when the casino eventually refunded the player all the money owed, and the player confirmed his satisfaction with the resolution.
Player can’t withdraw their winnings.
Despite the player’s dissatisfaction, the complaint was rejected due to these reasons. The player from the United Kingdom had submitted a withdrawal request two weeks prior but hadn’t received the payment because the casino had used incorrect banking credentials. Despite providing the correct credentials, the casino refused to recall and reissue the payment, insisting it had already been processed.
- The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it.
- At JokaBet, we’ve cultivated an extensive gaming library that caters to every player’s preferences.
- Jokabet is adequately licensed and controlled, guaranteeing a secure and pleasurable gaming experience with an emphasis on fair play and security.
- Powered by renowned software providers, these games deliver not only in quantity but also in quality, promising an exhilarating adventure with every spin and deal.
- Jokabet is unique thanks to its separate sportsbook section, adjoined to the casino site.
- He had deposited £200 and withdrew £800, but then reversed the withdrawal after the casino offered this option.
- We had advised the player to contact his payment provider for further investigation as the casino had limited ability to intervene in this case.
- There is a mobile website that adapts to nearly all kinds of smartphones.
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As a result, without the necessary information to proceed, we had to reject the complaint. The player from Spain had deposited over €3000 in a week, won over the weekend, and attempted withdrawals of €700 and €2890. Despite verifying his account, including sending a bank statement, his account was suspended, and his withdrawals were pending. Additionally, there had been duplicated charges amounting to €470 in his bank account. The issue was resolved as the player confirmed receipt of the last withdrawal and the return of the overcharged money.
Payment options
As a result, we couldn’t investigate further and had to reject the complaint. The player from the United Kingdom had experienced difficulties withdrawing funds from Jokabet due to a lost credit card linked to his casino account. The player was asked to undergo additional verification, which he had denied, leading him to request an account closure and refund of his remaining balance of £1,700. After the player’s complaint, the casino confirmed that they had processed the refund. The player had confirmed receiving the refund, appreciating the help from the complaints team.
Withdrawals
After escalating the issue and providing the necessary documentation, the casino confirmed that the withdrawal had been successfully paid. The player confirmed receipt of all funds, and the complaint was marked as resolved. Additionally, the variety of payment options provides players with the flexibility to choose a method that suits them best, making deposits and withdrawals a hassle-free experience. The player from the United Kingdom had experienced issues with depositing payments via ApplePay and bank transfer, which were not credited to her casino account. Despite her repeated contacts with the casino, no resolution had been provided. The Complaints Team had advised her to contact her payment provider and had requested bank statements to investigate the issue further.
Player’s withdrawal blocked due to verification issues.
Our experts recommend that players access Jokabet through the mobile site, as the available application is unstable due to compromised servers. The mobile casino sites are accessible via browsers like Google Chrome, Opera Mini, and Safari. Provision of pre-game and live odds on sporting/esports events happens daily on Jokabet. Explore bet markets such as double chance, handicap, home/away to win, and player to score on Jokabet Bookmaker.
Player’s winnings have been confiscated.
New players are first greeted with a 100 First Deposit Bonus up to €150, along with 150 Free Spins. The free spins can be used on popular slots like Gates of Olympus or Aztec Magic Deluxe, which are known for their thrilling gameplay and rewarding features. At the Jokabet online casino, UK players can enjoy a top-notch gambling experience. Keeping with the times, our Curacao-licensed casino offers players a mobile Jokabet app for both Android and iOS devices.
Casino games and slots available at Jokabet Casino
The player’s bank had advised her to contact the merchant for reimbursement. However, we had clarified that if she had no remaining real money balance in the casino when her account was closed, there would be no grounds for a refund. The player did not respond to further communication, leading us to reject the complaint. The player from the United Kingdom had made a withdrawal request for £2800 after succeeding at the casino games. However, despite having provided extra information and being promised a transfer within 5-10 days, a month had passed and the funds had not yet been credited. The player had provided all necessary information and had cooperated with the Complaints Team, but the casino did not respond to their inquiries.
Player’s account has been closed after withdrawal attempt.
The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings. After securing winnings of 7000 pounds, the player lost access to their account following a withdrawal request for 2500 pounds, which left 4,500 pounds inaccessible in the account. Despite our efforts to reach out and request further information to understand and resolve the issue, the player did not respond to our queries. The player from the United Kingdom had requested a refund for net deposits due to potential gambling addiction.
Crypto Deposits and Withdrawals
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent. In our comprehensive review of all relevant aspects, Jokabet Casino has attained a High Safety Index of 8.5. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
The casino eventually recognized the error and refunded the player’s deposits, resolving the complaint. The player from the UK, after having been granted VIP status, had noticed irregular transactions on the casino site. She had queried the casino’s live chat about their acceptance of UK players. Initially, the casino had confirmed they did, but later retracted their statement. The player had requested a refund for all losses, but the casino had closed her account.
Despite meeting the wager requirements, the casino removed £1.1k due to a maximum win limit, a rule unknown to the player. After communication and review of all the necessary details/evidence and the explanation from the casino, the complaint was marked as resolved. The player from the United Kingdom had tried to withdraw his money three times but each transaction was cancelled by the payment system. Despite reaching out to live chat, he had had no success and received conflicting information regarding bank details. After reviewing the player’s case, we reached out to the casino for clarification.
Player’s £700 withdrawal issue.
He sought a refund due to breaches of terms and responsible gambling practices. The complaint was rejected due to the player’s lack of response to inquiries, which prevented further investigation. Whether you’re playing on your phone or tablet, you’ll enjoy the same high-quality gaming experience with stable connections and responsive design. Our mobile platform supports all payment methods and account features, ensuring you never miss out on any gaming action while on the go.
- To reset your password, click the “Forgot Password” link on the login page.
- However, the complaint was ultimately rejected due to a lack of response from the player, which halted further investigation.
- Later, the casino confiscated the winnings, citing a violation of the maximum bet rule during bonus play.
- Stay informed about the latest security practices to keep your account protected.
- Plus, the platform looked and felt better on mobile for everyone in our team involved in testing.
- Our experts recommend that players access Jokabet through the mobile site, as the available application is unstable due to compromised servers.
The platform’s seamless login flow ensures that users don’t waste time navigating complicated steps—everything is focused on providing a fluid and straightforward experience. The player from the United Kingdom experienced a delayed withdrawal of £1800 from Jokabet Casino. She had verified her account and won the money without using any bonuses. The player had provided all requested documents, including bank statements, but the casino had initiated multiple investigations without resolving the issue. The player’s bank had refunded her deposits due to suspicions of fraud by the casino. As a result, we had concluded that the casino was unlikely to process the withdrawal and might close the player’s account.
The player experienced delays and issues with the casino regarding the withdrawal of £3000, including a lack of transparency about the payment provider and regulatory information. After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings. The player from Mexico had requested a withdrawal less than two weeks prior to submitting the complaint. We had asked the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The player did not respond to our follow-up inquiries and due to this lack of communication, we had to reject the complaint. The player from the United Kingdom had been waiting for a withdrawal for less than two weeks.
- The issue was eventually resolved with the money returned to the player’s account.
- After depositing around £4,000 to £5,000, he was still waiting to recover approximately £1,180, while his account had been closed.
- The player from the United Kingdom had won a large amount but had faced issues with withdrawal.
- The player from the UK had raised concerns about the casino allowing withdrawal reversals, which were prohibited in his region.
- Although the player had received an email from the casino blaming him for the delay, he confirmed that his issue had eventually been resolved.
Despite the casino’s restrictions on UK players, the player had been allowed to register, deposit funds, and play. The player claimed that all her documents had been verified before she made the deposit and she had requested a refund of her deposit. She also mentioned unsuccessful withdrawal attempts, but did not remember the balance on her account when it was closed. We had asked for additional details and evidence, but the player did not respond.
Place real money bets or use sports bonuses on Jokabet Bookmaker by registering today. The welcome package on Jokabet is sizable, generous, and with less demanding requirements, unlike its peers. Loyal players on the site also enjoy promotions occasionally and can participate in tournaments jokabetcasino.org and win rewards. The player from the United Kingdom started with free spins and successfully increased their winnings to £12,000, but the casino confiscated all but £300. The player argued that the larger sum was won through wagering, not directly from the free spins.
Compliance with international and regional gaming regulations further strengthens the security measures in place, ensuring that we operate as a legally compliant and trustworthy platform. These security features not only protect user data but also guarantee fair play, making the casino login a safe and reliable gateway to a top-tier gaming experience. This process is not only quick but also secure, ensuring that unauthorized users cannot access your account. Once your password has been reset, log back in with ease, and enjoy all the benefits of your registration account, including access to games, bonuses, and promotions.
The player from the United Kingdom had made a £70 deposit and received a £35 bonus, needing to wager it 35 times. After wagering, the player’s balance had dropped significantly, with no prior indication that the maximum win from the bonus was capped at 10 times the bonus amount. Despite attempts to clarify this with the casino, the player felt misled and believed the rules had been changed retroactively.
Continue reading our Jokabet Casino review to find out more about this casino and determine if it’s the right fit for you. At JokaBet, we’ve embraced the future of online gaming by offering comprehensive cryptocurrency support. Our platform provides you with seamless crypto transactions, ensuring quick and secure gaming experiences. In addition to the various channels for reaching out to customer support, Jokabet often provides a comprehensive FAQ section. This section covers a wide range of topics, from account management to game rules, offering detailed answers to common queries. The objective is to ensure that players have multiple avenues to seek assistance, regardless of the nature or urgency of their concerns.
With your Jokabet login credentials created, you can access your profile using any device that you want. However, things would be better if they updated the content to reflect the current offers. For example, even though there’s no longer a sports welcome bonus, one is still listed on the sportsbook page. The withdrawal limits are also 1,000 EUR per day, 3,000 per week, and 10,000 EUR per month. From looking at the latest information on the official site, we found that there was no separate welcome bonus for sports bettors. We found details of an expired bonus on the site and have included details of it in the expectation that it may be run again in future.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from the United Kingdom had provided all the necessary documents but they were repeatedly rejected by the casino. Despite our efforts to communicate and resolve the issue, the player did not respond to our messages and questions. Therefore, we were unable to investigate further and had to reject the complaint. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jokabet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We had advised the player to contact the Curacao Gaming Authority for further assistance. The player from the United Kingdom had deposited money into Jokabet, which was deducted from his bank but was not added to his casino balance. Despite having provided the necessary documents and having multiple communications with the casino and his bank, the player’s funds had not been returned. The casino claimed the transaction was declined by the payment provider and advised the player to contact his bank.
